Mum falls victim to Hartlepool Marina car park after £170 bill

A Hartlepool woman has spoken of her fear after receiving debt collection letters for a parking fine, despite paying to park in the first place.

Elle Gray-Thynne, 28, parked in the car park at Navigation Point on Hartlepool Marina on January 14 when she and her partner, Matty, went out for dinner.

The couple paid for their parking online but then received a letter from parking company North West Parking Management, which manages the marina site, a few days later claiming they had not paid for the parking .

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She, a new mum to three-month-old son Killian, told The Northern Echo: ‘My partner and I went out for a meal in January and paid to park in line.

“I received a letter a few days later with a fine, but I knew we had paid and had proof of receipts online, so I emailed their call department and I didn’t. got nothing in return.”

When the parking company responded to Elle’s emails, they told her that she had missed the deadline to appeal, although she first emailed them to appeal the charge just five days after the parking period, on January 19.

The couple parked opposite the Thai Village on Navigation Point. Photo: GOOGLE

The company claims to have responded to Elle’s email on January 25, but Elle says she has not received any such email.

The new mum then began receiving debt collection letters, the first on her doormat when she returned from hospital after giving birth.

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Darlington and Stockton Times: Photo: ELLE GRAY-THYNNEPhoto: ELLE GRAY-THYNNE

She added: ‘This was all quite late in my pregnancy and when I emailed and didn’t hear anything I thought this must be the end of it but then I started to receive debt collection letters. I think I had the first one when I came back from the hospital after giving birth.

“I was afraid of being fined but was keen not to pay as I can prove we had paid to park.”

Debt collectors now say she owes £170 for the £2.50 parking session they said she didn’t pay.

The Northern Echo has contacted parking company North West Parking Management for comment.

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About Patricia Kilgore

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